Exchange and Refund Policy
This document establishes the rules applicable to the exchange, refund, and cancellation processes for products and services offered on the BeatPro.app, hereinafter referred to simply as “BeatPro”. By using the platform, the user declares to be aware of and agree to the terms described herein.
1. General Provisions
BeatPro is a platform for mediating digital content, where producers make digital goods such as beats, drum kits, sound packs, and customized services available. Because these are digital and intangible products, physical returns are not applicable. This policy seeks to ensure a balance between consumer protection and the legal security of the platform’s producers.
All the rules in this policy comply with article 49 of the Consumer Protection Code (CDC), which guarantees the customer the right to withdraw within 7 (seven) days after receiving the digital product.
2. Conditions for Refund or Exchange
BeatPro may offer exchanges or refunds in the following cases:
2.1 Non-conforming product or product with a functional defect
When the purchased item does not match the description displayed on the platform or does not function as expected, the producer will be asked to correct the problem promptly. If a solution is not possible, the customer may choose to:
• Receive another item of equivalent value;
• Request a full refund of the amount paid.
2.2 Security vulnerability
If the purchased item has a safety flaw that compromises its current or future functionality, the manufacturer will have up to 7 days to correct the problem. If the flaw is not resolved, the buyer may request:
• Exchange for another equivalent item;
• Full refund.
2.3 Item not downloaded
If the purchased item has not been downloaded within the established timeframe and the user was unable to access the content due to a technical or operational failure on the part of BeatPro, a refund may be granted, provided it is proven and requested within the legal timeframe.
3. Situations in which there is no right to a refund.
BeatPro is not obligated to provide exchanges or refunds under the following circumstances:
- The customer gave up after downloading the content;
- The item did not meet the buyer’s subjective expectations;
- The purchase was made in error;
- The buyer changed their mind after the purchase was confirmed;
- The customer lacks the technical knowledge to use the product;
- The request was made outside the legal deadline of 7 days;
- The buyer has not provided any justification or documentation to prove a defect in the item.
- Issues with copyright/monetization of products other than: WAV + MP3 (Exclusive) and Trackout/Stems (Exclusive)
4. Conflict Resolution
If there is a disagreement between the customer and the producer, users can request mediation from BeatPro, which will assess and decide whether to act as an intermediary in the dispute.
The buyer will need to provide:
• Detailed description of the problem;
• Prints, audio recordings, or emails of communication with the producer (if any);
• Technical evidence or screenshots demonstrating the failure.
BeatPro reserves the right to evaluate each case based on the information presented. The platform’s final decision will be considered unappealable and definitive, unless otherwise determined by a court order.
5. Official Support Channel
All requests for refunds, exchanges, disputes, or support must be made through the following channels:
Email: [email protected]
Business hours: Monday to Friday, 10:00 AM to 7:00 PM (Brasilia time)
BeatPro is committed to analyzing each request impartially, and the response time will be provided during the service process.
For more details on data protection, use of personal information and security on the platform, please consult our Privacy Policy at: https://dreamsbeat.com/privacy-policy